Contact the LoyalGenie team

If you are unable to find the information you are looking for in our LoyalGenie documentation, you can connect with our team through the live chat available in the bottom right corner on the following websites:

LoyalGenie website

If you are accessing the live chat via our LoyalGenie.io website:

  1. Click the Live chat icon in the bottom right corner
  2. Check Instant Answers for info
    1. If you can't find what you are looking for, use the search bar
  3. User the search bar
    1. We will display articles based on your search
  4. If you are still not able to find what you are looking for, there will be a Get in touch link you can use to reach out to us via email or live chat.

LoyalGenie Help Center

If you are accessing the live chat via LoyalGenie Help Center:

  1. Click the Live chat icon in the bottom right corner
  2. Select Email or Chat for further communication
    1. If you select Email, we will reach out to your email within 24 hours
    2. If you select Chat, you will receive a message as soon as someone is available to respond

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